Return and Refund Policy

Any claims for misprinted, damaged, or defective items, as well as packages lost in transit, are covered at our expense.

 

If your order shows up damaged, we’ve got your back. We want to make things right as quickly as possible, so here’s what you need to do. Just submit a report here that includes the following details:a short description of the issue, a clear photo showing the entire damaged item, and your order number.

 

Any claims for misprinted, damaged, defective items, or packages lost in transit must be submitted within 30 days of receiving the product or the estimated delivery date.

 

In these cases, you do not need to return the product, we offer either a free reshipment or a refund option at our expense.

 

Wrong Address - Please ensure your shipping address is complete and accurate. We are not responsible for failed deliveries due to insufficient or incorrect addresses. If a package is returned to our facility, reshipment costs will apply, if you wish to receive the order again.

 

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment, if you wish to receive the order again.

 

Delivered — Not Received - Redunk is not responsible for lost, missing, or stolen packages once they are marked as delivered by the shipping carrier. Redunk cannot be held liable for packages confirmed as delivered by the carrier but claimed as not received by the customer, as we cannot independently verify the accuracy of such claims. This policy is necessary to protect our operations against the increasing prevalence of fraudulent delivery reports.

 

Returned by Customer - Before returning any products, the customer must contact us first. The customers must request a return within 30 days from the date of product delivery.

 

we do not refund orders in these cases:



  • we do not refund orders for buyer’s remorse.
  • We do not refund orders if the customer simply doesn’t want it anymore.
  • We do not refund orders if the customer ordered the wrong size, specifically because the sizes have been clearly detailed in the size guide available on the product page.

 

Damage Due to Improper Care or Handling - we cannot provide any returns or exchanges for accidental damage caused during laundering or dry-cleaning, such as:

  • Stains (marks caused by improper washing or using unsuitable cleaning agents)
  • Burns (fabric burns due to excessive heat during ironing or drying)
  • Shrinkage (fabric shrinking caused by washing at incorrect temperatures)
  • Discoloration (color fading or changes due to strong detergents or excessive heat exposure)
  • Wrinkling (heavy creasing resulting from improper drying or storage)
  • Tears (fabric tears caused by rough handling during washing or ironing)
  • Rips (splits or holes due to excessive force or unsuitable use)
  • Bleaching (fabric damage or color loss from using inappropriate bleaching agents)
  • Iron damage (damage caused by direct ironing at high temperatures or on unsuitable surfaces)
  • Heat damage (any harm caused by overexposure to heat during washing or drying)
  • Seam or button hardware damage (damage to stitching or buttons due to improper washing, ironing, or handling)

Guarantee: We can guarantee that if you follow the care instructions provided on each product page, your garments will certainly last as long as possible.

 

Notification for EU consumers: In the case of the supply of goods that are made to the consumer's specifications or are clearly personalized, the right of withdrawal may not be provided for, in accordance with Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights.

 

In cases where the customer still wishes to receive the product, and is required to pay both the item cost and the shipping fee, we offer free shipping as a gesture of goodwill and commitment to customer care.

 

Please contact us through at support@redunk.com to receive the correct return address.

 

Ultimately, our policy is simple: If the error is on our side, we will cover all related costs. However, if the mistake is due to customer input, we kindly ask you to take responsibility. Preparing your order involves time, effort, and financial resources, and if we were to absorb every error, we wouldn’t be able to sustain our operations. We appreciate your understanding and sportsmanship.

 

If you have further questions or issues, please don't hesitate to contact us at support@redunk.com.